Support
Quick answers first. If yours is not here, write to us.
For employees
I forgot my password
On the sign-in screen tap Forgot password?, enter your email address and we send an 8 digit code to it. Type the code and a new password in the app. The code works for an hour and only once.
If no email arrives, check your spam folder, and make sure you used the address your manager registered for you. Your manager cannot set a new password for you yet, so the email is the only way.
My hours are missing or wrong
Open the app and look at Profile, then Tracking. It shows whether location is allowed all the time, whether notifications and battery settings are right, and whether anything is waiting to be sent. Fix any line marked Fix; tapping it opens the right phone setting.
If everything is green and the time is still wrong, tell your manager. They can add or correct time, and every correction is logged with a reason.
Why does the app ask for "Allow all the time"?
Android only lets an app notice that you arrived at work while the app is closed if you allow location all the time. If you choose "While using the app", your time is only recorded while the app is open.
ClockZone sends your position to the server only when you are close to a work zone you were assigned to. Details are in the privacy policy.
Hours stop being recorded after a while (battery settings)
Some phone makers close background apps aggressively. Open Settings, Apps, ClockZone, Battery and choose Unrestricted (or "No restrictions"). On some phones also switch on "Autostart" for ClockZone and switch off "Put unused apps to sleep".
The exact names differ per maker. The site dontkillmyapp.com lists the steps for most phones.
What happens when I restart my phone?
Nothing is recorded between switching on and the first time you unlock the phone. After you unlock it, ClockZone starts again by itself.
Which phones work?
Android phones with Android 7 or newer. iPhones are not supported yet.
I have no signal at work
That is fine. The app keeps your entries on the phone and sends them when you are back online. The recorded times are the real ones.
For managers
How do I add an employee?
Open Team, tap Add employee, and enter a name, an email address and a password. Then tap the person and choose the zones they work in. They sign in with those details; they can change the password later with Forgot password?.
An employee left or should not be tracked any more
Open Team and switch the person off. They can no longer sign in and nothing more is recorded. Their past hours stay in your reports.
An employee forgot their password
They reset it themselves with Forgot password? on the sign-in screen; the code goes to the email address you registered. A manager cannot set a password for someone else yet.
How do I correct a wrong or missing visit?
Open Time, tap the person, and use Add time or the menu on a visit to change or remove it. You must give a reason. Every change is kept in the person's correction history.
A visit is marked "needs review"
It means the phone stopped reporting while the person was inside a zone, so the end of the visit is uncertain. ClockZone counted the time up to the last reading. Open the person, check with them, and correct the end time if needed.
How do I get the hours into a spreadsheet?
Open Time, choose a range and tap CSV. Pick daily totals or every visit. The file opens in any spreadsheet program.
How do I change the hours targets?
Tap your avatar on the dashboard. The daily and weekly targets (default 8 and 40 hours) are there.
Can I use ClockZone on a computer?
Yes. Managers can sign in on the website with the same email and password as in the app: dashboard, people, zones, time review with CSV export and corrections, and company settings including the time zone. Employees use the app only. New zones are drawn in the app, where the map editor is.
Can I see where my employees are?
No. By design, ClockZone shows recorded time, not positions. See How it works.
Still stuck?
Write to [contact email not set] . It helps if you say:
- whether you are an employee or a manager, and the email address of your account,
- your phone model and Android version,
- what you expected, and what happened instead (a screenshot helps).