Delete your account

This page is a draft that has not yet been reviewed by a lawyer. It describes how the service works today, but it may change before it is final.

You can ask us to delete your ClockZone account and the data that goes with it at any time. You do not need to give a reason. Which route fits depends on who you are.

I am an employee

Ask your manager to switch your account off in the app (Team, switch). You can no longer sign in and nothing more is recorded.

To have your personal data deleted, write to us (below). Your hours are the employer's working-time records, which the employer may have to keep by law, so we pass your request to them and tell you what they decide.

I am a manager

Write to us (below) to delete your own manager account (other managers keep the company), or to close the whole company and delete everything in it.

If you want to keep the hours, export them first (Time, CSV).

How to ask

Send an email to [privacy email not set] from the email address of the account. That is how we know the request is yours.
Use the subject "Delete my ClockZone account" and say whether you are an employee or a manager, and, for a manager, whether you mean your own account or the whole company.
We confirm by email that we received it, and may ask a question to be sure it is you.
We carry it out and confirm it, within 30 days at the latest.

Never include your password in the email. We will never ask for it.

What is deleted

The account: name, email address, password hash and sign-in sessions.
For a closed company: its zones, assignments, every location reading, every visit and correction, and its settings.
For a deleted employee account when the employer agrees: the location readings and visits of that person.

What may stay, and for how long

Backups: deleted data remains in our database backups for about two weeks, then disappears from them. It is not used for anything in the meantime.
Working-time records of an employee, if the employer is legally required to keep them. They stay with the employer, not with us beyond what the employer asks.
Records of your request and anything else we are required by law to keep.

More on what we hold and why is in the privacy policy.